If your tracking number is not showing updates, please follow these steps to resolve the issue:

1. Understand Tracking Delays

It may take 1-3 business days for tracking numbers to display their first updates. This delay is often caused by carriers waiting to scan packages at the next checkpoint. Please be patient during this process.

2. Manually Select the Carrier

Tracking websites like All-in-One Global Package Tracking | 17TRACK or parcelsapp.com may not always detect the correct carrier automatically. To ensure tracking details display correctly, follow these steps:

• Visit your preferred tracking website.
• Enter your tracking number into the search field.
• Manually select the carrier from the dropdown list.
• Click “Track” to view detailed shipping information.
  

  

  

3. Common Carriers and Their Tracking Number Prefixes

DropSure partners with both global and regional carriers to ensure reliable delivery. Below is a list of common carriers and their corresponding tracking prefixes:

Asia (China-Based Carriers):

• DropSure Express: Prefix “DSX”
• YunExpress: Prefix starts with “YT”
• SUNYOU Logistics: Prefix starts with “SY”
• China Post: Prefixes include “AG,” “AQ,” or “LR”
• YANWEN Logistics: Prefix starts with “UH”
• SFC Express: Prefixes include “SFC” or “XL”

Europe and North America:

• DHL: Prefix starts with “JD” or “GM” (depending on service type)
• Hermes (Europe): Prefix starts with “P” or “HERM”
• Royal Mail (UK): Prefix includes “RM” or “LX”
• FedEx: Prefix starts with “1Z” or “96”
• USPS (USA): Prefix includes “94,” “92,” or “EG”
• UPS (USA): Prefix starts with “1Z”
• Canada Post (Canada): Prefix starts with “CA” or “CPC”

Other Regions:

• Australia Post (Australia): Prefix starts with “AU” or “LX”
• Aramex (Middle East): Prefix starts with “ARA” or “ARX”

4. Need More Help?

If the tracking number still doesn’t work after selecting the correct carrier, please contact DropSure’s customer support team through the Help Center or our in-app messaging tool. We’re here to assist you 24/7.

Important Notes

• Tracking updates may take time to display after the number is generated.
• Some delays can occur if the package has not yet reached the next scanning checkpoint.
• Always ensure you select the correct carrier for accurate tracking.

DropSure is committed to providing efficient and reliable logistics solutions for your business. If you have further questions, don’t hesitate to reach out!