Why Isn’t My Tracking Number Working?  If your tracking number isn’t showing any updates, don’t worry — this is a common issue and can usually be resolved with a few simple steps: Allow Time for Tracking Updates It’s normal for tracking information to take 1–3 business days to appear after a package has been shipped. This delay is typically due to the shipping carrier not scanning the package until it reaches the next checkpoint. We recommend waiting a bit before taking further action. Manually Choose the Correct Carrier Sometimes, tracking platforms such as 17TRACK or ParcelsApp may fail to detect the correct carrier automatically, which can result in missing or inaccurate tracking info. To resolve this: • Go to your preferred tracking website. • Enter your tracking number into the search bar. • Manually select the shipping carrier from the dropdown list. • Click “Track” to view the most accurate tracking details. Common Carriers and Their Tracking Number Prefixes DropSure works with a wide range of global and regional logistics partners to ensure timely and reliable deliveries. Understanding tracking number prefixes can help you identify the correct carrier and improve tracking accuracy. Below is a list of commonly used carriers along with their typical tracking number prefixes: Asia (Primarily China-Based Carriers) • DropSure Express: Prefix “DSX” • YunExpress: Tracking numbers typically start with “YT” • SUNYOU Logistics: Prefix “SY” • China Post: Common prefixes include “AG,” “AQ,” or “LR” • YANWEN Logistics: Prefix “UH” • SFC Express: Prefixes may include “SFC” or “XL” Europe & North America • DHL: Prefixes such as “JD” or “GM” depending on service level • Hermes (Europe): Prefix usually starts with “P” or “HERM” • […]

What is POD? Print on Demand (POD) is a flexible production and sales model in which products such as T-shirts, mugs, and tote bags are customized only after receiving customer orders. This model eliminates the need for inventory, reduces upfront costs, and improves operational efficiency, making it especially suitable for small-batch, diversified cross-border e-commerce. Services Provided by DropSure Professional Supply Chain Support DropSure offers various supply chain solutions to help you find manufacturers that meet quality standards. Our experienced agents provide end-to-end assistance throughout product selection, sampling, ordering, production, and shipping to ensure a smooth and efficient process. Printing Methods We primarily use the following printing technologies: Sublimation Printing: Suitable for polyester fabrics, producing vivid, durable images that resist fading. Direct-to-Garment (DTG) Printing: Suitable for cotton fabrics, supporting high-resolution and complex designs. Most of our products are printed using sublimation technology, which delivers photo-quality images with rich, long-lasting colors. Quality Control and After-Sales Policy DropSure implements strict quality inspection procedures on all POD products. If any quality issues arise due to production or shipping, we offer full compensation. Please note that customized products are personalized and generally non-returnable unless quality problems occur. For special cases, please contact your dedicated customer service representative for assistance. Global Shipping We support worldwide order fulfillment, covering multiple countries and regions, with various logistics options to meet different delivery timeframes and cost requirements. We recommend confirming the specific shipping plan and fees for your target market with your dedicated customer service before placing orders. Product Selection Recommendations Choosing the right POD products is key to successful operations. We suggest focusing on the following: Fabric Quality: Select soft, comfortable, and print-friendly materials such as 100% ring-spun […]

Taxes, Fees, and VAT Information for Dropshipping This article provides general guidance on taxes, fees, and VAT for sellers using DropSure. As a seller, it’s important to understand your financial responsibilities when fulfilling orders through our platform. General Tax Information Order Amount The total amount shown on your DropSure order page—including product cost and shipping—is the full amount you’ll need to pay.As the seller, you are responsible for handling any taxes related to your customer transactions, since you are the one collecting revenue from end customers. Invoices You can download official invoices anytime from the Invoice Management section in your DropSure account. These invoices can help you keep accurate business records and manage your accounting. Tax Obligations Tax laws and regulations vary by country and region. DropSure does not provide tax advice, and we strongly recommend consulting a certified tax advisor to ensure you are compliant with all local laws and obligations. About VAT (Value Added Tax) VAT Process DropSure does not handle VAT reporting or payment. It is the seller’s responsibility to manage and report VAT according to the requirements of their local tax authorities. Shipping and VAT When DropSure ships products directly to your customers, no additional VAT is applied to the shipping cost. You may need to manage VAT based on your customer’s location and your business registration. Need Help? If you have questions regarding sales tax, VAT, or any other tax-related processes, please contact the DropSure Support Team. We’re here to assist you with clear, prompt, and professional support—so you can focus on growing your business.

How to Use Dropsure Global Warehouse  In the process of operation, the delivery speed is a more concerned issue for buyers. For products with stable orders, we can prepare the goods in advance to shorten the delivery time. dropsure has two of its own warehouses in China, one in Hangzhou and one in Shenzhen. In addition, the United States and Germany also have local cooperative warehouses. About storage fees The Chinese warehouse can be used free of charge. For the partnered local warehouses, a 60 – day free usage period is offered. After the 60 – day period, warehousing fees will be charged in accordance with the requirements of the third – party. Therefore, it is only recommended to stock products for which there are orders. About Shipping Area Warehouse Support delivery range Processing time Hangzhou Warehouse Global 18 hours Shenzhen Warehouse Global 18 hours American warehouse US 24 hours（Excluding holidays） German warehouse EU 24 hours（Excluding holidays） How to stock You can search for the SKU in the product library, click “Buy Now”, and when choosing the destination, select Hangzhou/Shenzhen. If you want to stock goods in the US warehouse or the German warehouse, then you need to contact the My Account Managers (the contact information is usually displayed on the showcase board of the homepage). How do I use my stock Under normal circumstances, the inventory will be automatically deducted on a priority basis after the product is ordered. If you have any questions about this, you can contact the Account Managers.

How to Fulfill an Order Through Dropsure  Generally speaking, Dropsure’s products are about 20% cheaper than their peers, so how do stores perform on dropsure’s existing products? First, sync your store’s items in bulk to Dropsure(As shown below). Then find the corresponding product in the product library,Find and copy the corresponding SKU. Then go back to the previous page and click Associate Product.  If you don’t find the products you need，You can also add it through Sourcing, You need to add your product link or picture, and Dropsure will automatically find the source for you and add it. which usually takes about 20 hours. After all product associations are completed, your order is automatically synced to Droosure. (If an exception occurs, please go to the order page and click Sync Order) In addition, you can also contact your agent to help you complete all the procedures.

How to Bind Multiple Shopify Stores  If you operate multiple  stores, you may be wondering how to manage them all under a single Dropsure account. The process is straightforward. Please follow the steps below: 1.Log in to your Dropsure account. 2.Navigate to the Store Management section and click on the Shopify icon. On the Shopify App Store page, click the store icon located in the top right corner to switch to your latest Shopify store. Then, click Install Dropsure to complete the integration process. When logging into your Dropsure account, simply select your existing account to proceed. Once logged in, the binding process will be complete. The steps are nearly identical to the initial store connection — the only difference is that this time, you are using an existing Dropsure account instead of creating a new one.   By following the steps above, you can easily manage multiple Shopify stores under a single Dropsure account, streamlining your workflow and saving valuable time. If you run into any issues during the binding process, don’t hesitate to reach out to our support team — we’re here to help. Now go ahead and connect your stores to unlock the full potential of centralized store management!